Tom Staggs, chairman of Walt Disney Parks and Resorts, reported at the Disney Investor Conference yesterday on some innovative technology and systems being developed to improve guest experience, crowd management, and overall profitability at Disney Parks.
Called The Next Generation Experience by some commentators, this bundle of innovations will help Disney to improve the less enjoyable experiences for guests, including long ride and attraction lines, missing out on theme park time due to checking in at the resort, and “feeling uncertain” of how to navigate Disney parks and resorts.
Staggs is likening …